Project Overview

Turnsly is a merchandise return pickup service located in Costa Mesa, CA. The objective of the business is to provide an easy way for customers to return online purchases without having to leave home. Instead, the customer will go to Turnsly's website to have Turnsly pick up the package and return it, saving the customer the hassle of driving to the drop-off location and waiting in line.

The project's goal was to provide a simple, user-friendly interface with a modern look and feel, incorporating their unique business processes, such as zone pickups so drivers can make multiple pickups within a pre-defined geographical area.

Website Design

We collaborated with Turnsly to develop a modern custom-designed mobile responsive website built on WordPress with WooCommerce with a custom 5-step return process flow and scheduling feature. We incorporated the following elements into the website design:

  • Subtle CSS scrolling animation
  • Illustrations instead of images
  • Zip code search feature
  • Embedded explainer video
  • Embedded reviews

Custom 5 Step Checkout

We installed WooCommerce and customized the return process functionality to include the following features:

  • Pickup details
  • Pickup scheduler with date/time
  • Choose one-time pickup or monthly plan
  • The monthly plan uses a subscription plugin
  • Package info
  • Checkout and confirmation
custom checkout